These Terms of Use (“Terms of Use”) apply to all Guests and Partners who use or book services at the Amusement Parks owned and/or managed, operated, and launched by VinWonders, including, but not limited to, VinWonders Nha Trang, VinWonders Phu Quoc, Grand World Phu Quoc, Vinpearl Safari Phu Quoc, VinWonders Nam Hoi An, VinKE & Vinpearl Aquarium Times City, Ha Tinh Water Park, and other amusement parks launched from time to time, as announced on the official website https://vinwonders.com/ (“Amusement Parks”). Guests, Partners, and VinWonders are referred to individually as “Party,” and collectively as “Parties.”

Guests/Partners agree and acknowledge that by submitting the booking requests for services, events, and/or additional services (referred to collectively as “Service Requests”) and receiving the confirmation from VinWonders, they have read and accepted VinWonders’ Terms of Use (“TOU”) and Amusement Park Regulations (“Regulations”), as amended from time to time, on the official website address https://vinwonders.com (“The Website”).

The TOU and Regulations are an integral part of the service contract and agreement, or any Service Request confirmed between VinWonders and Guests/Partners (“Contract”).

• “VinWonders” means VinWonders Nha Trang Joint Stock Company, Vinpearl Joint Stock Company (“Vinpearl”), associates of Vinpearl Joint Stock Company, and branches, representative offices, and business places of Vinpearl and its associates established nationwide from time to time responsible for managing/operating the Amusement Parks.
• “Partners” mean travel agents/tour operators/businesses/entities or individuals entering into Contracts with VinWonders.
• “Guests” mean individuals who directly use VinWonders’ services for personal consumption and not for resale to other individuals or entities.
• “Published Rates” means the service rates listed at the Amusement Parks and on the Website. Service rates may vary from day to day.
• “Services” means one, several, or all of the amusement and entertainment services, zoo/aquarium visits, food and beverage services, transportation services, and other services provided by VinWonders to Guests within the Amusement Parks.
• “Regulations” mean the rules that Guests must adhere to while using the Services within the Amusement Parks and may be subject to change, at VinWonders’ discretion from time to time, and posted on the Website.
• “Voucher” means a prepayment card/paper to purchase the Services, available in physical or electronic format, issued by VinWonders to record the right to use the Services for the Voucher holder. The use of Vouchers must comply with the Terms of Use, Regulations, and specific provisions on each Voucher.

Unless otherwise agreed or unless VinWonders has a different policy, Voucher users must adhere to the provisions of these Terms of Use, the Regulations, the conditions specified on the Voucher, and/or the Service provision policy corresponding to the type of Voucher issued by VinWonders at the time of use. The original Voucher must be presented by the Guest and revoked by VinWonders at the time of Service use. Failing to present a valid Voucher, the Guest must make a direct payment at the Published Rates at the time of Service use.

• Unless payment is made by credit card or in cash, or unless otherwise agreed in writing, Guests/Partners shall make payments directly to the following accounts:

• Transfer Details: (i) Guest/Partner Name; (ii) Service Request/Event Request Number, (iii) Payment Type (deposit, payment, etc.).
• VinWonders may (i) change or add to the payment accounts provided; and/or (ii) amend or supplement the payment procedure, with prior notice to Guests/Partners either in writing or by posting on the Website.

• VinWonders may make repairs, renovations, or upgrades, and carry out appropriate periodic maintenance programs for maintaining optimal conditions for VinWonders, provided that Partners and/or Guests must be kept informed via email/fax/written form before any major and lengthy upgrades.
• VinWonders shall not be held responsible for any complaints or claims regarding losses and/or damages possibly incurred by Partners and/or Guests as a result of renovations/upgrades after prior notice to the Agents/Partners/Guests.

VinWonders, Guests, or Partners shall not be held responsible for delays or non-performance of the service contract/agreement (excluding payment obligations) or their respective rights and obligations as stipulated in these Terms of Use and the Regulations if such delays or non-performance are due to a Force Majeure event. Force Majeure events include, but are not limited to, storms, floods, earthquakes, war, fires, changes in state policies or laws, or other objective events.

Provided that:

• Such event is entirely beyond reasonable control and not due to the fault or negligence of the affected Party even though the affected Party has taken all necessary and reasonable measures to prevent, remedy, or mitigate damage, causing delays or interruptions, hindering the performance of contractual obligations;
• Within 3 days from the occurrence of the Force Majeure event, the affected Party must give written notice to the other Party detailing the Force Majeure event, the preventive and remedial measures taken, the estimated recovery plan, and the solutions.
• Unless otherwise stated in writing by VinWonders, Guests or Partners must still fulfill their contractual obligations as permitted by the actual circumstances and take all reasonable measures to perform the portions of the work not obstructed by the Force Majeure event.

• VinWonders employs cameras, Wi-Fi, and similar technologies to identify individuals and vehicles entering the Amusement Parks and areas under its management for the purpose of ensuring security, safety, and guest traffic control, thereby enhancing its customer service.
• Guests agree and permit VinWonders to collect and use their facial images to ensure security and safety and enhance service quality.
• The use of Guests’ facial images, as stated in this Article, is entirely free of charge.
• VinWonders commits to keeping Guests’ facial images confidential and using them solely for the purposes outlined in these Terms of Use.

• VinWonders will make reasonable efforts to maintain the normal operation of the Website https://vinwonders.com/vi/ (“Website”). However, VinWonders does not guarantee that (i) the functions and support tools provided on the Website will not be interrupted or have errors, (ii) the Website will not be infected with viruses, malicious software (malware), or other harmful components, and/or (iii) all data provided on the Website will be accurate and free from technical errors during data creation.
• In the event of technical issues such as machinery malfunctions, software errors, internet transmission system failures, the Website being infected with a virus (“Technical Errors”), or uploaded data errors, such as price discrepancies (“Data Errors”), VinWonders will make reasonable efforts to rectify Technical Errors or adjust Data Errors as soon as possible. VinWonders reserves the right to refuse to execute transactions established: (i) due to Technical Errors, (ii) based on Data Errors, and/or (iii) affected by Technical Errors and/or Data Errors irrespective of their origin. For the avoidance of doubt, a data error is an error on the Website (e.g., regarding rates and conditions) that a reasonable person would not deem normal.
• In the event of a transaction refusal, VinWonders will notify the Partner/Guest via the email provided at service booking and refund the payment related to the rejected transaction that the Partner/Guest has made to VinWonders within a maximum of 45 business days.
• In addition to the payment refund obligation as stipulated in Clause 7.3, VinWonders shall not be held responsible for any losses or damages incurred by Partners/Guests, directly or indirectly, arising out of or related to Technical Errors and/or Data Errors.

The provisions of these Terms of Use shall be governed by the laws of Vietnam. All disputes arising in connection with the Service Request and use by Guests/Partners under Contracts and these Terms of Use shall be first resolved through negotiation. In the event that negotiations and discussions are unsuccessful within 30 days from the date of the dispute’s occurrence, the Parties may bring the dispute before the competent court in Vietnam as stipulated by the law.